File a Complaint



  • NCL's accepts reports about attempts to defraud consumers on the telephone or the Internet.
  • Telemarketing fraud can involve companies calling consumers or consumers calling companies in response to a mailing or other form of advertising. It also includes telephone sales pitches to businesses.
  • Internet fraud can include promotions found on websites, in chat rooms, newsgroups and bulletin boards, as well as via e-mail.
  • NCL's does not accept reports about home improvement, auto sales, or other transactions that usually take place at consumers' homes or retail stores.


  • Report possible fraud to NCL's is by filling our Online Incident Report Form.
  • If you want to write to NCL's, the address is: NCL's, c/o National Consumers League, 1701 K Street, NW, Suite 1200, Washington, DC 20006
  • Generally, to process fraud reports, NCL's needs the following information: name of company, names of people you dealt with at the company, company address (including website or e-mail address if you are reporting Internet fraud), company phone number, description of what good or service was offered, amount of money the company requested, the amount of money you actually paid, how the payment was made, date of first contact with company, date of payment, your name, address and phone number, and a short description of what happened. If you chose to write, please include all of the information in your correspondence. You may use the Online Incident Report Form as a guide for your letter.
  • NCL's does not take information such as consumers' credit card numbers or bank account numbers. Please do not include this information in your report.
  • NCL's would like to know how you made your payment to the company-by giving your credit card or bank account information over the phone of Internet, by wiring money, sending it by a private courier service (please provide the name of service), by U.S. mail, or by other means.
  • If you are mailing information to NCL's, do not include the originals of any materials. You may need them later. Please send photocopies.


  • We will enter the information in our state-of-the-art incident report system.
  • We will relay your report to the appropriate federal, state or local law enforcement agencies.
  • Your report will be transmitted to the Federal Trade Commission's Consumer Sentinel complaint database and the National Association of Attorneys General. This information is available 24 hours a day to law enforcement agencies in the U.S. and Canada.
  • Information you provide informs federal and state regulators of possible illegal telemarketing or Internet activities. While there is no guarantee that you will recover money lost to fraud, you can at least help stop fraud and punish wrong-doers.


Our Law Enforcement Assistance Line is 202-835-0618. This line is for law enforcement personnel only. Please, do not call this number unless you are a law enforcement officer. [Don't try to impersonate a police officer. It's against the law.]